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Do I have a voice menu? Is it professional, informative, and brief?.Do these messages reflect my company, or can they be just as well applied to X down the street?.As you listen, ask yourself these questions: Now, have a detailed listen of your current greetings, voicemail, and voice menu (if applicable). Step outside your shoes for a moment and imagine you’re a customer.
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How personal are your automated greetings? And that problem is costing your business thousands of lost leads per year. If your automated messages are generic (“Hi, and thanks for calling”) or long-winded (“Press 10 for order information or stay on the line”), you’ve got a problem with phone etiquette even though you haven’t said a word yet. Unfortunately, all-purpose voice greetings do little to improve on phone etiquette. And to make handling those calls easier, you’ve probably got a business phone system in place with auto greetings or a voice menu. Telephone etiquette starts before you pick up the phoneĮveryone who’s on the business end of the phone deals with a fair amount of incoming calls: callers ask about hours, services, pricing, stock, issues, you name it. Delegating follow up tasks with digital toolsġ.Preparing your mobile phone for talking business from home.Phone etiquette before you pick up the telephone.Looking at proper telephone etiquette from several angles will help your team navigate the world of business communication with deeper peace of mind, greater resilience, and a growing bunch of smiling clients. Today, we’ll be exploring some game-changing aspects like the impression your business makes before you even pick up the phone to answer a call, methods for active listening, the technology that ensures your business gets the best reputation in town, and more. Though the basics - such as polite language, smiles, and a calm attitude - are the raw part of telephone etiquette in customer service, there’s a lot more to a positive calling experience. The latter can easily make or break your customer service reputation and vastly influence the word of mouth about a business. And second only to live interaction with your clients, the power of politeness shines through in proper phone etiquette. Theodore Roosevelt once said, “Politeness is a sign of dignity, not subservience.” In business, like in life and politics, being kind and courteous is always a sign of strength.